Technologies are transforming retail. This report highlights the key considerations for both emerging and established technologies, such as AR, AI, voice, 3D printing and blockchain, and provides examples of companies working to increase customer engagement.
The future of retail involves integrating new services, products and channels to provide frictionless solutions that save customers time or enable engaging experiences. At the same time, intensifying competition and pressure on the sector's already reduced margins are forcing retailers to look for alternatives to reinvent and achieve a more sustainable business.
