Retail Coaching: Exceptional Results

Sales Teams Development

A GOOD MANAGER can INCREASE between 18% and 30% the business results because he knows how to create a climate of confidence, to systematically develop his employees and their commitment to achieve the business objectives.

In Retail, the key to success is to have a good brand strategy as well as efficient leaders to manage teams to implement it with excellence.
This is why at KISS Retail we offer integral solutions with a direct impact on the shopping experience and on the results, by means of RETAIL BRANDING & RETAIL COACHING.

 Download PDF of this innovative service: “Retail Coaching”. Contact for more information , telf.: (+34) 93 452 73 39.




Cross Channel Strategies

Global Cross Channel Retail Report

KISS RETAIL and EBELTOFT GROUP present the  2014 GLOBAL CROSS CHANNEL RETAILING REPORTentering the Omnichannel Era. 

This report provides retail industry benchmarks of leading cross channel retailers across 16 countries. This second volume of work follows a 2012 study, spanning mature and emerging markets. Cross channel retailing continues to be a critical focus for retailers, with this development taking place in both digitally advanced and immature markets.

If you would like a copy with the main results contact us through We can also provide you with more information for your specific sector.

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    This report studies leading retailers’ customer facing cross channel capabilities; analyzing its development, state of maturity and Cross Channel Champions at global, category and country level.

    The report furthermore provides the synthesis of Ebeltoft Group´s exclusive Global Cross Channel Survey, including retail executives perspective as to their perception and future cross channel development .

    • Click and Collect, the corner stone for cross channel retailing, is evolving; 64% of the retailers audited have this capability in place (53% in `12)
    • SocialLocalMobile (SoLoMo) cross channel capabilities; show the highest level of development (59%)
    • Connected store capabilities improved (+15% compared to ´12) yet remains a challenge with a moderate level of development (37%).
    •  80% of retailers agreed that “Cross channel is one of their main priorities” US and UK retailers lead the way; showing the highest level of cross channel development.

    Some of the 146 retailers included in the study are Best Buy, De Bijenkorf, Courts, Conrad, Nordstrom, Marks & Spencer and Mango. The study uses Ebeltoft Group’s Cross Channel Benchmark Framework, organized into five core areas and 29 cross channel capabilities integrated into the retailers’ operations. The table below summarizes the global scoring, by retail sector, based on the framework.

    If you would like a copy with the main results contact us through We can also provide you with more information for your specific sector.

News in  Retail

Retail Innovations 12

We are happy to introduce our “Retail Innovations” latest edition,  a selection of the innovative trends, best practices and success stories in the Retail world. This work is annually done by Ebeltoft Group International Retail Experts.

If you would like a copy of this edition (english version) contact us through


For more information visit or contact .

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