Solutions
Audits of both physical and online stores were conducted to identify areas for improvement in customer experience.
KISS RETAIL proposed a physical showroom design and visitor experience that inspires and encourages donations. The showroom interior uses recycled and modular materials to showcase and highlight the services offered and convey the foundation's values.
Recommendations for improving the e-commerce platform included concrete examples of best practices in product offerings, visual merchandising, and online communication.
Results
More engaging and emotionally resonant communication of Fundació Portolà's value proposition, reinforcing its contribution to social sustainability.
Solutions that incentivize B2B contracting of services and/or the purchase of sustainable corporate products and gifts, made by people with intellectual disabilities and/or mental health conditions, and crafted from sustainable materials.
Solutions currently being implemented.
