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Customer service manual and training
Challenge
Hoss INTROPIA is a recognized international clothing brand for women who want to dress elegant and stylish.
They hire KISS Retail to help them achieve excellence in personalized customer service and styling advice.
Solutions
Research on the best and most inspirational practices in luxury in-store customer experience.
Definition of Hoss Intropia's personalized sales process and customer service guidelines, segmented by profile.
Preparation of the Hoss Intropia customer service manual and training sessions for all store managers.
Results
Reinforcement of the differential positioning of the Brand during the sales process, and the sales advisors' speech.
Improvement of the customer's in-store experience and conversion.
