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Customer Experience

Redefining customer experience to gain relevance

People become passionate about a brand or detached from it based on their customer experience with it. And before that, each brand must fight to enter into the customer's consideration set, to qualify to be included in the very short list of stores that the customer will select to visit within the immense universe of competing options.

In KISS Retail we help our clients to reinforce their differential value proposal and to exceed their customers' expectations in order to generate greater "engagement" or loyalty towards their brands. We look for solutions to improve the customer experience with the brand, we challenge and help our clients to design new value-added services that make consumers' lives easier and differentiate them from the competition.

Our clients, aware of the complexity and crucial importance of managing well all points of contact to ensure a good customer experience, work continuously to improve it and if possible, innovate to positively surprise their shoppers.

Customer Experience

Includes among others:

  • In-depth interviews with clients
  • Best Practices studies
  • Customer Journey Mapping
  • Customer Experience Design
  • Omnichannel Strategy

Projects completed

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