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People & Operations

Customized organizational and operational improvements

The human factor is the differential value in retail, essential for the correct operating of stores and also the most complex to manage.

KISS Retail helps you, not only to define new commercial strategies, but also to align your team and organization to implement the necessary changes to ensure the success of the transformation. We look for creative and customized solutions to improve operations from an employee point of view and customer value proposal, as well as from the efficiency improvement for the business. 

It is very gratifying to see how the re-engineering of procedures designed and implemented with the benefit of both the end customer and the employees as well as our customers companies in mind, has led to very significant improvements in the economic results of their businesses.

People & Operations

Includes among others:

  • In-depth interviews
  • Process evaluation
  • Customer experience design
  • Optimization of operations
  • Procedures manual
  • Sales and customer service manual

Projects completed

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