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Omnichannel Strategy

Strategies adapted to customers interaction channels

Thanks to new technologies, customers have easy access to a wide range of information, products and services in a very competitive market. Businesses and brands must take advantage of these opportunities to exceed their customers' expectations and provide them with greater value.


At KISS Retail we help you to define the omnichannel strategy, design the organization and prioritize projects. We contribute to understand the customer experience with its friction points, as well as to visualize the best and inspiring omnichannel practices, to establish a multichannel business strategy in an effective and coherent way that allows to improve the comfort and omnichannel shopping experience of the final customer.

Our clients have understood that the internet and the physical store must empower each other, that the digital transformation serves to align physical and online store operations, as well as to better interact with customers, and thus maximize the potential of the global business.

Omnichannel Strategy

Includes among others:

  • Omnichannel customer experience audit
  • Omnichannel Best Practices Benchmark
  • Omnichannel organization design
  • Digital strategy and planning
  • Ecommerce pricing and assortment
  • Marketplaces strategy

Projects completed

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